Payment, Cancellation, and Refund Policy
1. Registration and Payment
Enrollment in classes is on a first-come, first-served basis. In order to secure your dog’s place in class, registration, and payment must be made prior to class start time. Online registration and payment are available for all group classes. If you are unable to provide payment online, please contact me at (408) 309-8451 or by email to make other arrangements.
A confirmation of enrollment email will be sent to you prior to the first night of class to confirm your registration and discuss what to bring to the first class you attend.
2. Cancellations
If the class you are registering for is full or if the minimum enrollment is not met, you will be notified and given the option to select another session, receive a credit toward a future class, or have your payment returned to you.
3. Refunds
Your registration holds a space in class for you. Refunds are granted (less the $15 bank service charge) for cancellation notice received no later than 7 days prior to the class start date.
Credit nor refunds are not given for missed classes. If your dog is unable to attend class within the first three class sessions due to illness or injury, you will receive a partial credit toward a future class or a refund in the amount of 50% of the class fee (a letter from your vet is required). There is a $25 fee for all returned checks.
4. Class Attendance
Prior to attending your first puppy, or basic manners class, you will be asked to attend a “humans” only orientation.
This class is important for you because I talk about how your dog learns, training methods, answering all your questions, etc. It gives me an opportunity to meet and talk with everyone without all the puppy energy distracting everyone. If you can’t make the orientation, please contact me at (408) 309-8451 or by email as soon as possible so that I can make other arrangements for you.
Only healthy dogs should attend class. If your dog is ill, please contact us. You may attend that session without your dog. Female dogs in heat may not attend class. Refunds are not available for missed classes due to your dog being in heat.
5. Make-up Classes
Each class format builds on the next. Consistency is very important to the learning process. Missing a class makes that process harder.
Classes should be taken consecutively in order to get the most out of each training session. If you are unable to attend any of the classes due to emergencies, please contact me at (408) 309-8451 or by email as soon as possible so that I can make other arrangements for you and provide you with homework.
6. Classroom Policies
Family participation is highly encouraged in class. This will help to keep everyone in the family “on the same training page” with your dog.
However, safety is a concern, please keep young children seated beside you while class is going on. It is very tempting for little ones to want to go pet other people’s dogs although, it can be a distraction for the dog’s handler. Also, please remind your children that not all dogs are comfortable or friendly with children so they should not approach another dog unless they ask the owner first if it’s ok to approach their dog.
7. Training methods
I use reward-based training methods in my classes. I make every effort to work with each client so that they understand the training and can use it in real-life situations. What might work for one person might not work for someone else.
Along with this, I will encourage you to train your dog on a flat, buckle collar without using correction or pinch collars. There will be no flexi-leashes used in class.
Agreement of Release & Waiver of Liability
Your Payment Acknowledges Agreement to the following:
1. You understand that attendance of a Hands-On Dog Training class is not without risk to yourself, members of your family or guests who may attend, or your dog; because some of the dogs to which you will be exposed may be difficult to control and may be the cause of injury even when handled with the utmost care.
2. You represent and warrant that your dog is physically fit and has no medical condition which would prevent their full participation in any Hands-On Dog Training class. You agree to bring your dog clean and free of fleas and parasites before the first day of class along with proof that your dog has received a minimum of two out of four vaccinations. These vaccinations are to remain current throughout the duration of classes.
3. In consideration of your dog being permitted to participate in dog training classes, you agree to assume full responsibility for any risks, injuries, or damages, known or unknown, which might incur as a result of your dog participating in Hands-on Dog Training classes.
4. In further consideration of your dog being permitted to participate in Hands-On Dog Training classes, you knowingly, voluntarily, and expressly waive any claim you may have against Hands-on Dog Training (including its employees, owners, and agents) for injury or damages which you or your dog may sustain as a result of participating in these dog training classes. You hereby waive and release Hands-on Dog Training (including its employees, owners, and agents) from any and all liability of any nature or damage which you or your dog may suffer, including specifically, but not without limitation, any injury or damage resulting from the action of any dog, and assume the risk of any such damage or injury while attending any training session held by Hands-on Dog Training.
5. You, your heirs, or legal representatives forever release, waive, discharge, and covenant not to sue Hands-on Dog Training (including its employees, owners, and agents) for any injury or death caused by their negligence or other acts during the training of your dog or while on the training premises, or any surrounding area thereto.
6. You completely understand that Hands-on Dog Training is not legally covered by any insurance company, at present which would ensure them for the exercising, training or caring for a dog without the owner being present. You agree to assume full responsibility for any risks, injuries, or damages, known or unknown, which your dog might incur to itself or towards any other animal, person, or property while in the presence of Hands-on Dog Training classes.
7. Hands-on Dog Training reserves the right to refuse service to anyone. You can make your payment to Hands-on Dog Training via Stripe or PayPal on the HandsonDogTraining.com website before the first day of class. Children under the age of 18 years must be accompanied by an adult. Junior handlers must be at least 10 years old.
8. The class payment is non-refundable and upon a returned check from the bank for any reason, you agree to pay a $25.00 returned check fee.
9. Any photographs taken of you and or your dog while in class is the property of Hands-on Dog Training and can be used for our advertising, marketing, publications, and website.
